The ability to effectively deal with disasters is becoming more relevant because of factors that tend to increase risk. Unfortunately, there are recurring difficulties with disaster response. Lessons learned in previous disasters are not always being applied in other communities. Sometimes this is because accurate information regarding the basic underlying causes of the difficulties is not readily available to emergency and disaster responders. The purpose of this text is to summarize what the research on disasters has revealed about these underlying causes. Includes, forms, lists of organisations, publications, reading, public education material.