The Shelter and Non-Food Items (NFI) Cluster provides life-saving assistance to people affected by crisis. Since the onset of the December 2013 conflict in South Sudan, the cluster has been reaching impacted communities across the country with assistance, with priority to the most conflict-affected areas. The fact that many of these locations are remote, scattered and hard-to-reach, adds a layer of complexity to the cluster’s interventions, raising issues around appropriate response methodology to ensure responsible and accountable approaches in the field.