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This report deals with the problems encountered by the poor in their struggle to find shelter, specifically addressing how current shelter policies are leaving the poor out of the shelter-delivery process. Brief descriptions of successful projects related to shelter improvement for the poor are included, indicating the direction shelter policies should take. The report is primarily based on national experiences from India, Indonesia, and Mexico with examples from some of the major cities in these countries. Experiences from Nigeria are also described along with reference to other developing countries where particularly useful examples are found.