Coping with Stress in Crisis Situations

UNHCR work in the field can sometimes be routine, but it often becomes crisis work. Staff at all levels in UNHCR tend to be highly-motivated individuals who are deeply committed to humanitarian work. However, although they may be technically proficient in various specialized skills, they often have little preparation for the effects of an emergency situation or, as in some camps, a continuous crisis atmosphere. Accumulated stress affects not only personal morale and individual performance, but also organizational effectiveness. When the effects of stress are unrecognized and become negative, work suffers. Not only is there loss of productivity, but the staff member may become so frustrated that he/she will leave the field, embittered and critical of the organization and filled with a sense of personal failure.